Department Spotlight February: Quality Improvement and Innovation

  • "The biggest room in the world is the room for improvement."-Helmut Schmidt

Quality Improvement and Innovation

The Quality Improvement and Innovation department assures that OneEighty creates an environment and atmosphere of quality, innovation, and trauma informed services for clients and staff alike. The department also oversees processes that support and reflect best practices in the provision of behavioral healthcare and support services.
Quality Improvement also includes record review which is the method to ensure that OneEighty’s services are both compliant with regulatory bodies and on par with best practices in the field of mental health and substance use/abuse. All agency services are reviewed quarterly for accuracy of documentation. Reviews cover diagnostic assessments, treatment planning and service delivery including counseling for alcohol/drug abuse, mental health, and case management provided within the agency programs.

Meet the Staff

Trish Staiger, Director of Quality Improvement and Innovation
Trish has been working in Quality Improvement at OneEighty for 11 years. She did her undergrad at the College of Wooster and her graduate at Duquesne University.
Trish enjoys the flexibility at OneEighty and loves to work with numbers. In her free time, she likes to hike and spend time with her husband, children, and dogs.
Becky Gross, Medical Records Specialist
Becky began her career with OneEighty as an Intake Specialist and Intake Case Manager. She held those positions for 5 years. In February 2020 she left OneEighty for a different position but returned last summer to become the Medical Records Specialist. Becky has an associate degree in Human Services.
In her current position, she enjoys being behind the scenes. She loves that it keeps her busy and brings new challenges every day.
In her free time, she enjoys spending time with her family and grandkids, cross stitching, art journaling, and reading.
Carrie Kujat, Quality Improvement Coordinator
Carrie has been with OneEighty for 4 years. Prior to working at OneEighty, she worked at The College of Wooster in career planning, Planned Parenthood of Greater Cleveland as FPA and Community Educator and Trainer, Christ Church in Youth Ministry, Ohio Guidestone as a School-Based Therapist, and as the owner of We Eat Real Food. She has a bachelor’s in psychology from The College of Wooster and a master’s from LaSalle University and Ashland Seminary.
Carrie loves working for OneEighty because she believes in the mission and the people she works with. She also enjoys working with statistics and thinking critically on how to improve outcomes.
When she is not at work, she loves to be in nature as much as possible and encourages her children to do the same. Carrie is a full-time taxi driver to her children, carting them to and from practices, games, and friend’s houses.  When she is not outside or spending time with her children, she is an avid reader, reading at least 3 books at a time! Carrie is very passionate about all things related to health (physical, mental, emotional) and nutrition.
Sophie M., Quality Improvement Analyst
Assures that services provided by OneEighty are not only compliant with applicable standards but are constantly improving and reflecting “best practices” in the provision of behavioral healthcare and supportive services.
Alex Morris, Justice Center Counselor/Treatment Navigator Coordinator
Alex has been working at OneEighty for 4.5 years. She has a Bachelor of Arts in Psychology, a Minor in Business and Sociology, and a Master of Education in Counseling. Both degrees are from the University of Alaska Fairbanks.
Alex loves working with the corrections population and serving a population that often feels unheard and undervalued. Her main position is within the Wayne County jail serving clients Monday-Friday. She facilitates CADET, an IOP group, for both men and women covering topics such as relapse prevention, guilt and shame, forgiveness, triggers, communication skills, boundaries, building healthy relationships, etc. Working within corrections has helped her grow both personally and professionally. She is met with new challenges every week that encourage her to remain flexible and open to new ideas.
In her position as the Treatment Navigator Coordinator, she appreciates the ability to construct a program from the ground up that can serve not only this county but multiple surrounding counties. The program finds access for an individual who needs detox or overall treatment services. The individual or first responder can call the treatment hotline 365 days a year/7 days a week/24 hours a day. A year into the program, OneEighty is now able to develop and offer a local detox facility at Wooster Community Hospital. One of Alex’s favorite parts about being the navigator coordinator is being able to work with other agencies to build relationships and best serve our clients.
When Alex is not working, she enjoys spending time with her child and dog. Her other hobbies include scrapbooking, hiking, or taking photos. 
Peggy M., Front Desk Receptionist
Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing client assistance, data processing and record-keeping.
Brian H., Van Driver
Doug S., PRN Van Driver
Responsible for transporting clients to and from sites for appointments in a relationship to their treatment, as well as courier runs in between sites as needed.
Ebeth Lones, Client Accounts Specialist
Ebeth is very new to OneEighty having just started in December of 2020.  Before joining OneEighty she worked in various sectors of the healthcare industry for most of her professional career. For the past 12 years, she has run her own business working as a freelance writer and editor for multiple clients.  Ebeth received her bachelor’s degree in English from Kent State.
Though she is still learning her new position, she enjoys doing research and being able to develop new processes and implement them in a way that will help both the clients and the organization.
When she is not working, she loves spending quality time with her husband, her 11-year-old son, and their 8-month-old puppy. When they are at home, they like to play board games, listen to vinyl albums, or watch movies together. When the weather permits, they will go on “one-tank drives” on Sunday afternoons and explore different cities. During non-pandemic years, they love to travel to see friends/family, see live music, attend live sporting events, and find ways to volunteer their time.
Doug Gray, COVID Screener
Doug began working at OneEighty through an outside agency in August of 2017. When the pandemic hit, the outside agency ceased sending employees into locations. In December of 2020, OneEighty hired Doug to be a COVID Screener. Before working at OneEighty Doug was a college Financial Aid Manager and a Regional Sales Manager for a firefighter protective clothing maker. Doug went to Bowling Green State University and the University of Dayton.
Doug enjoys working at OneEighty because he has the opportunity to interact with all kinds of people and enjoys helping others.
When Doug isn’t working, he likes to listen to music, collect vinyl records, take care of his 4 cats, and in non-COVID times, travel, hike, and visit with friends in California and Cleveland.
Darcie S., Intake Team Leader
Supports the clinical staff and to ensure all client data is obtained and managed by providing detailed information to clients about the services we provide and to aid in the full collection of payment.
Teresa F., Intake Specialist
Supports the clinical staff and to ensure all client data is obtained and managed by providing detailed information to clients about the services we provide and to aid in the full collection of payment.
Elizabeth Casey, Intake Specialist
Elizabeth has been working at OneEighty for 2.5 years. In 2007 she had an internship with Every Women’s House (former name of OneEighty). Before working at OneEighty she held multiple positions at an agency that assisted individuals with developmental disabilities. She has also worked in multiple positions at a local factory and a tax agency. Elizabeth has an associate degree in Human Services from North Central State College.
Elizabeth's favorite part of working at OneEighty is assisting individuals and families that need help.
When she is not working, she likes to spend time with her family. She is an active 4-H advisor/volunteer in Wayne County. Her family raises chickens, cattle, pigs, and goats on their family farm. Elizabeth is also on the Event Leadership team for Relay for Life of Wayne and Holmes County. She also enjoys doing many different crafts.