Identifying and Addressing Care Barriers
Overcoming Treatment Barriers
Whether it’s navigating through the intricacies of insurance coverage, transportation issues, language barriers, or needing to feel safe, each step taken is a stride towards a more accessible and patient-centric healthcare experience.
Sliding Scale
The client’s financial responsibility for services received will be determined using the Department of Job and Family Services’ sliding fee scale which considers gross family income and the number of dependents. This shall be communicated to the client using the fee agreement form as soon as possible and generally by the second visit. The client shall sign the fee agreement indicating their understanding of their financial obligations to the agency. A copy is given to the client and the original shall be kept in the client’s file.
If the client has insurance, he/she will pay their sliding fee % prior to treatment or at least $20. OneEighty will contact the insurance company to confirm coverage and will give a letter to the client advising him/her of benefits. OneEighty will submit claims to the insurance company for reimbursement. If the insurance company denies coverage or payment, OneEighty will determine the basis for denial and will file any necessary appeals.
OneEighty will not deny access to services due to inability to pay.
Information About Our Transportation
OneEighty and ANAZAO Transportation Services
Service available to NEW and EXISTING Clients of OneEighty and ANAZAO
- Clients are picked up from their home and brought to OneEighty or ANAZAO offices for appointments. Once the appointment has ended, clients will be transported back home.
- There is no cost associated with this service, but clients must have scheduled an appointment with OneEighty or ANAZAO to access the service.
Program is offered Monday - Friday from 8:00 am - 3:30 pm.
Transportation Guidelines:
- Adults 18 years and older are eligible for transportation.
- We do provide transportation to children 8 to 17 years of age, who no longer need to be secured in a car seat, if they are accompanied by a parent or guardian.
- Must be a resident of Wayne or Holmes Counties.
- Appointments will need to be made at least 48 hours in advance.
- Clients will not be allowed to bring visitors with them for appointments, unless indicated as necessary by their provider.
*This program is grant funded through the Mental Health Recovery Board of Wayne and Holmes Counties.
Language Barrier Options
Staff will initiate an offer for language assistance to clients who have difficulty communicating in English when requesting access to vital documents or information. OneEighty utilizes Language Services and Akron International Institute for interpretation.
Client Safety Measures
Please follow these steps when visiting any of our physical locations:
If you have an appointment at OneEighty and are sick, please call 330-264-8498 to reschedule. Our front desk staff, as part of their daily reminder calls, will also be enforcing this policy. If you are uncomfortable coming in for your appointment, please feel free to ask that your counselor provide counseling via telephone.
Please call first.
If you don’t have an appointment but need to make one or have a question, we ask that you first call 330-264-8498 before arriving at OneEighty.
Telehealth Services: Convenient Care at Your Fingertips
At OneEighty, we understand that life can be busy, and unexpected situations may arise that make getting to an in-person treatment difficult. That's why we offer convenient telehealth services!
Telehealth allows you to connect with a qualified therapist from the comfort and privacy of your own home, regardless of whether you're feeling unwell, have transportation limitations, are traveling, or have a jam-packed schedule. This safe and convenient approach ensures you can get the ongoing support you need, whenever you need it.
Didn’t Find What You Were Looking For?
We offer a comprehensive range of services and a continuum of care that may not be reflected at first glance. Reach out and ask how we can help. Call us today at 330-264-8498.